Patient Financial Services Representative-Senior - Appointment Approval Job

Full Job Title: Patient Financial Services Rep Senior - Appointment Approval - Full Time

Job Number: 479211

Location: Lakeland, FL

Education: High school graduate with a minimum of two years experience in a related field.

Experience: Ability to use CRT including data retrieval is highly desirable. Good public relation skills including effective handling of hostile behaviors.

Other Requirements: Possesses advanced skills in using telephone as a primary instrument for communicating and is knowledgeable concerning basic telephone etiquette. Has good speaking voice and is able to communicate ideas in a clear and concise manner. Must be able to conduct thorough interviews concerning financial matters in a relaxed and supportive manner.


  • Answers all telephone calls directed by Reception.
  • Accesses information through the use of the billing system and interprets information.
  • Advises patients of their financial responsibilities. Finalizes payment arrangements.
  • Refers complex problems to appropriate individuals/areas.
  • Documents resolution in the account notes section of the computer billing system.
  • Provides assistance to support staff.

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